Warranty and Returns
Warranty, returns and support requests are handled according to supplier terms, product condition, statutory requirements and Cool Side customer-care processes.
Warranty support
We help customers identify warranty routes, supplier requirements, proof-of-purchase needs and escalation steps.
Returns guidance
Return eligibility depends on product type, condition, packaging, supplier rules and applicable consumer-protection requirements.
After-sales care
Customers can request help with replacement options, supplier feedback, credit processes and support routing.
Before returning a product
- Keep the invoice, serial number, packaging and all accessories.
- Do not physically damage or alter the product.
- Contact Cool Side first so the correct supplier process can be followed.