Frequently Asked Questions
These FAQs help customers understand how Cool Side Computer Systems handles quotations, product availability, service requests, cloud subscriptions and after-sales support.
Do prices include VAT?
Prices and quotations should be read together with the checkout or formal quotation. Where VAT applies, Cool Side can issue VAT-compliant documentation.
Can I request a product that is not on the website?
Yes. Use Request a Quote and include the product type, quantity, budget, delivery area and timeline. Our team can assist with sourcing and alternatives.
Do you support Microsoft 365 and Google Workspace?
Yes. We help customers with licensing guidance, renewal planning, user onboarding questions and practical productivity adoption.
Do you provide IT services beyond product sales?
Yes. Cool Side supports IT solutions, cloud services, managed services, AI services, websites, connectivity, cybersecurity and backup-power advisory.
How are warranties and returns handled?
Warranty and returns are managed according to supplier terms, product condition, statutory requirements and Cool Side customer-care processes.