Help Centre
The Cool Side Help Centre gives customers one place to request assistance before, during and after purchase. We support product selection, quotations, availability checks, order follow-up, warranty guidance, cloud licensing questions and service enquiries.
Product guidance
Get help choosing laptops, printers, networking equipment, cybersecurity, Microsoft 365, Google Workspace, websites, connectivity and backup-power solutions.
Order and quote support
Ask for assistance with quotation requirements, VAT invoices, delivery information, supplier lead times and order progress.
Technical escalation
We help route warranty, licensing, installation and service issues to the appropriate supplier or Cool Side support process.
How to get support
- Use the contact form for general assistance and product questions.
- Use Request a Quote for pricing, quantities and solution bundles.
- Use Warranty & Returns for supplier warranty, returns and after-sales support.