Responsible AI at Cool Side
Cool Side uses AI to improve product discovery, catalogue automation, customer support and quotation workflows. AI recommendations are advisory and are reviewed against live WooCommerce product data, pricing and customer requirements.
Human oversight
Customers can request a human consultant at any stage. AI does not place orders without customer approval.
Pricing control
AI-generated quotes use product IDs, price timestamps and human review where required.
POPIA-aware data handling
Customer information is processed according to POPIA principles, data minimisation and role-based access controls.
Quality and audit logs
Prompt and output records may be retained for quality control, security and accountability.