Frequently Asked Questions
Find practical answers about buying, delivery, payments, warranty, cloud licensing, cybersecurity, connectivity and support from Cool Side Computer Systems.
Delivery
How long does delivery take?
Most available items are delivered within 2–5 business days depending on supplier location, courier route and order size.
Do you deliver nationally?
Yes. Cool Side supports nationwide delivery across South Africa using multiple courier and fulfilment partners.
Can I track my order?
Tracking is provided once the courier or supplier fulfilment partner releases the tracking reference.
Payments and quotes
Do you provide VAT invoices?
Yes. VAT invoices are issued where applicable. VAT number: 4360219465.
Can I request a formal quote?
Yes. Use Request a Quote or WhatsApp Sales for formal procurement support.
Is credit available?
Credit may be available via mobicred where eligible.
Warranty and returns
What is the warranty process?
Warranty claims are assessed according to product condition, supplier warranty terms and applicable South African consumer protection rules.
What if an item arrives faulty?
Contact Cool Side immediately with order details, photos and fault description so that the return or supplier assessment can be started.
Can I return opened software?
Software, licences and digital services may be non-returnable once activated or delivered.
Cloud and software
Can Cool Side help choose Microsoft 365 or Google Workspace?
Yes. We assist with licence selection, onboarding guidance and productivity planning.
Do you help with cybersecurity?
Yes. We support endpoint protection, antivirus, security awareness and advisory.
Hardware advice
Which laptop should I buy?
We recommend devices based on budget, processor, memory, storage, warranty, usage and compatibility with your work environment.
Can you recommend accessories?
Yes. Laptop buyers often need a mouse, monitor, docking station, bag, Microsoft 365, antivirus and connectivity.
Connectivity and power
Can you help with fibre, LTE, 5G or satellite?
Yes. We can assist with connectivity requirements and related routers or managed Wi-Fi options.
Do you sell load-shedding solutions?
Yes. We support UPS, inverters, batteries, solar panels, solar cables and backup power accessories.